I can't login to the terminal

I have been trying to log into the terminal but it keeps saying my credentials are wrong. I can log into the site itself, but not the terminal. I have tried to reset my password, open other accounts, and look here, but I am having no luck. Can someone tell me how to reset my password please.

Thank You
Nicki P

My login in id is snickers!

Hey @snickers I can see your account on our backend. Can you post the screenshot from webminal terminal? Here is sample demo video on terminal usage.