Webminal Root Desktop activation: Need access to root

I have signed up for $22 for the year, i am trying to sign in as root but upon typing my password it comes up authentication failed, I have the right password . Can you please let me know what is the solution. My user id is uday54

Hi Uday.

Welcome! Could you please try with your account udayponnala ? I shared login details to your email id ending with yahoo.com.au

Let us know if you have any issues or questions. thanks